Service Workflow
Five-step after-sales loop
From request to follow-up, every step is recorded, responded to and closed.
1
Request
Submit fault details
Confirm scope
2
Remote Diagnosis
Locate the issue
Decide handling
3
On-site Service
Engineer dispatch
Parts & repair
4
Acceptance
Function verification
Client sign-off
5
Follow-up
Maintenance schedule
Usage tracking
FAQ
Frequently asked questions
We provide industrial robot installation and commissioning, fault repair, scheduled maintenance, software upgrades and operator training. Service scope and response times are defined in the contract; detailed service policies are being finalized.
Call our hotline at +86 400-086-7856 or email 94157856@qq.com. The ticketing system is being set up; you can also submit the fault description and your contact details via the contact form or the online inquiry panel, and our technicians will follow up.
Yes. Basic operator training is included at delivery. Advanced or new-staff training can be arranged with our technical support team.
Software upgrades are provided with maintenance services, including feature updates and fixes. Major version upgrades are confirmed with the client before implementation.
Industrial robot installation and repair are within our business scope. For equipment not delivered by us, please provide the equipment details via the contact form for assessment.
Services fall into in-warranty service and value-added service. Pricing (per visit or annual contract) is clearly specified in the service agreement with no hidden fees.
Downloads
Documents & resources
Manuals, operation guides and technical documents will be available here.
Quick Start Manual (pending upload)
PDF · Operator guide for equipment use
Maintenance & Safety Notes (pending upload)
PDF · Daily checks and maintenance intervals
Troubleshooting Guide (pending upload)
PDF · Self-service troubleshooting steps
Hotline: +86 400-086-7856 · Email: 94157856@qq.com. The ticketing system is being set up; you can also use the contact form.